AI automation for Canberra medical and allied health practices - fewer no-shows, less admin.
DNA rates eating into your schedule. Recall lists that never get worked through. After-hours enquiries that disappear overnight. We automate the admin that drains your reception team - so your practice runs without the gaps.
Let's figure out what you need.
No contracts. No jargon. Just results.
Tell us about your website, marketing, or tech needs. We'll help you figure out the right next step and get it done. No confusing jargon, no runaround.
What we build
Automation services built for health practices.
From appointment reminders to after-hours chatbots - every automation is built around your patient workflow, not generic software.
Appointment Reminder & DNA Reduction
SMS and email reminders sent at 48 hours and 2 hours before each appointment. When a cancellation comes in, waitlisted patients are notified automatically so the slot fills without reception making a single call.
- 48h and 2h reminders via SMS and email
- Cancellation triggers waitlist notification automatically
- Post-appointment follow-up for chronic condition patients
- Configurable per appointment type and practitioner
Patient Intake & Recall Automation
Digital intake forms sent to patients on booking so your team has the information before the appointment starts. Chronic disease recall lists built and maintained automatically by condition type and review interval.
- Digital intake forms sent on booking confirmation
- Chronic disease recall segmented by condition and interval
- Referral letters triggered on relevant appointment types
- Lapsed recall patient re-engagement sequences
After-Hours Enquiry Capture
A web chatbot that answers common administrative questions around the clock - without touching clinical matters. New patient contact details are captured for next-day callback so no enquiry goes cold overnight.
- Answers bulk billing status, appointment types, referral requirements, telehealth availability
- Captures new patient contact details for next-day callback
- Out-of-hours triage guidance (administrative, not clinical)
- Handover summary delivered to reception each morning
Our process
How we build your practice automation.
Clear steps, no guesswork. Privacy built in from day one. You approve every patient communication before it goes live.
Intake & Workflow Review
We review your current patient journey from first contact to appointment, identifying where admin time is highest and where patients fall through the cracks - DNA rates, lapsed recalls, unanswered after-hours enquiries. We map every manual step before we build anything.
Privacy-First Build
Every automation is designed with Australian Privacy Principles in mind. No clinical data leaves your system. Automations use appointment metadata only - not health records. We review every patient communication with your team before it goes live.
Integration with Your Practice Software
We configure automations to work alongside Best Practice, Genie, Cliniko, or your current system. Connections are made via appointment triggers, not direct access to your EMR. We document everything and train your team on what runs automatically and what to do if something changes.
Every DNA appointment is a gap in your schedule and lost revenue.
Canberra practices running automated reminders consistently see DNA rates drop within the first four to six weeks. Chronic recall lists that sat untouched for months get worked through automatically. After-hours enquiries turn into booked appointments rather than lost patients. We'll review your patient workflow and show you exactly where automation makes the difference - no obligation.